You might be an expert in your field or even the smartest person in the room—but that’s no guarantee of success! As a leader you need a set of skills that are compatible with the changing times and increasing obligations of your business. There is no crystal ball to help you predict what is going…

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Whenever I meet a prospective new client, I am curious about how they got into their business and how they make money at their business. I ask a lot of questions for my own knowledge but also as it turns out for their benefit as well.  We sometimes get so caught up in the day-to-day…

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One of my favorite questions to ask a business owner or leader is “How do you make money?” I ask this question for two reasons: it is great to learn how other organizations make money and it is surprising how difficult it is for many people to answer this simple question. The reality is that…

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Growth in any economy is possible by understanding how you rank your marketplace and then taking steps to shift more customers towards you, that is sales growth. In my prior leadership roles at McDonald’s and Burger King, I often visited restaurants to see how they were performing and provide guidance and coaching to help them…

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