There are many professions where having a coach is critical to the person or team’s performance and success…professional and amateur athletes and athletic teams, singers, musicians and actors.  More and more we are finding business leaders and their teams hiring a coach. Why do people hire a coach? To improve technique and performance To receive…

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Is that a statement or a wish? If you have a well thought out plan that is fully communicated, with the right people in the right seats, doing the right things the right way, it is a statement.  Otherwise it is a wish. By this point, 2021 should be about execution and responses to changes…

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Managing and leading in today’s COVID-19 environment has challenged us all. Dominant challenges have been how to keep your teams engaged while working remotely, and how to strive for honest, consistent, and adaptive communication, while answers and clarity on the future often do not exist. One approach to address these challenges is the age-old advice…

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Behind every successful business or organization, you will likely find a great leader. Taking on the role of a leader means wearing many hats.  There are three critical components to being a successful leader.  Good leadership skills are not only gut feelings or high business acumen, it is also knowing how to find and use…

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One of my favorite questions to ask a business owner or leader is “How do you make money?” I ask this question for two reasons: it is great to learn how other organizations make money and it is surprising how difficult it is for many people to answer this simple question. The reality is that…

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Growth in any economy is possible by understanding how you rank your marketplace and then taking steps to shift more customers towards you, that is sales growth. In my prior leadership roles at McDonald’s and Burger King, I often visited restaurants to see how they were performing and provide guidance and coaching to help them…

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It is said that employees don’t leave companies, they leave mangers and I believe that.  We have all known this for a while. Lately I have been asking people how they were first trained to be a manager.  The most common answer is “I wasn’t”. Most of us began managing people the way we wanted…

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When you are a business owner or a CEO, the job can come with some significant pressure. Everybody expects the business leader to be there for everyone and everything.  You are supposed to be all things to all people and no-one is really interested in the fact of whether you are having a bad day…

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A few months ago, many companies and many industries suffered tremendous losses of customers, sales and profits.  Many, but not all companies and industries have bounced back, if not all the way back, at least well on their way. But not necessarily all companies in those industries…Why? What we need to realize is that, customers…

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