Conflict in the workplace is cause for much stress and it can be the reason for considerable loss in productivity. There are employee disputes, bullying and personality conflicts that cause so many differences in opinion and employee friction.
When you can manage these conflicts, you can keep harmony and keep you team functioning at their best.
Here are some tips to help ease the situation:
- Hear both sides: So often employees feel better just knowing that their concerns have been heard. It is important to make sure that each person can speak and be heard without mockery or humiliation.
- Root of the problem: Not always as easy as it sounds but very critical so that the company can keep goals and progress on track. As each employee tells their side of the story, the real root of the problem should become evident.
- Learn to appreciate differences: After everyone has been able to express their own opinion, it is time to step back and take a look at the situation impartially and see how the different methods might be able to benefit each other.
- Common ground: No matter how difficult the situation or disagreement seems there is typically going to be some points in which the members in the conflict should be able to agree upon. Even if it is small anything they can agree upon is important in rebuilding the relationship.
- The solution: Always make sure you are keeping the goals of your company in mind while trying to please both parties in the disagreement. Everybody will have to compromise and this will take some time but you will be able to pinpoint an arrangement that will work for everyone.
With both employees participating in the discussion and solution, it will strengthen the chances for the outcome to have longstanding success.
Ending disagreements is never easy, especially if you're dealing with two employees who just might have a personality conflict.
Not all disputes are resolvable, but if you take a hands-on and pre-emptive approach to issues mounting in the office, you could end up with a successful solution.
Approaching each situation in the right manner, giving both sides a chance to speak, then finding a mutual understanding together, you'll have a much higher success rate in ending conflicts.
How do you handle conflict resolutions in your company?
Dave Baney is the founder and CEO of 55 Questions, LLC. We work with successful top executives with a driving ambition to crush their competition. We help CEOs and Entrepreneurs improve alignment, communication and accountability throughout their organization. www.55Questions.com
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