As business leaders we want to stay focused on improving our company at all times and to have continual improvement and progress there are many different methods and tools.
One such tool for your staff is a problem statement along with a suggested solution might be the best way to quickly focus your team on a specific issue. It will help clear up any confusion, and this can be a very effective method.
So, how can you incorporate this into your everyday routine?
Start by teaching your staff about a good problem statement. It is not hard but does take some practice, here’s what it should include:
- What the problem is
- Where and how often it occurs
- How they know
At the same time, it should not include:
- Personal opinions
Remember, it is simply a declaration of what the problem is, nothing more.
Now, as a manager, we don’t just want the problems we also want solutions!
First and foremost make it clear to your team that you want to hear their views.
In doing so, you can make sure you ask all your employees to bring you at least two solutions to their problem. This will really get your personnel thinking about how to solve these issues for the future and not make it about what is happening right now in the moment.
This is also a great way to open up communication with your staff. You will be able to talk about it and decide together which is the best manner for solving the problem.
By doing this you might also help your employee to realize that they knew what to do all along. However, if someone comes to you with poor solutions, this is the time to be encouraging and supportive. It will help your staff to become better problem solvers in time.
When it comes to talking to “the boss” when there is a problem, it’s never an easy or comfortable chore for your staff, but they can’t expect you to resolve everything for them.
All executives, no matter the level, love when a team member can outline a problem and bring them solutions.
And when they do come to you, you and your workers will end up with a better relationship and work experience as well!
Do you encourage your employees to bring you problems and solutions?
Dave Baney is the founder and CEO of 55 Questions, LLC and author of "The 3x5 Coach: A Practical Guide to Coaching Your Team for Greater Results and Happier People", which is now available in Paperback or a Kindle version at https://tinyurl.com/y8ecykfy