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Some good email habits…

Isn’t it just a horrible feeling when you open an email and someone is attacking you?  Nothing worse than heading to work in a great mood and having your morning completely ruined just because someone else is having a bad day.

It doesn’t matter who it comes from, your boss, co-worker, client, or even a stranger, the results are usually the same…

It kind of feels like a slap in the face and can easily set you up for a bad day at work with hurt feelings and anger!

Responding to these emails, comes with the territory unfortunately it can be part of almost any job.

How can you put these emails out of your mind and better deal with rude people?

  • Always remember before you even think about responding, you need to be calm first. Never give a sudden response, make sure to plan out your carefully.
  • In order to show your colleagues that you can maintain your composure and act rationally, you must follow some important workplace rules that will maintain office ethics and your reputation intact.

There are some simple tips that can help you to respond to these rude emails in the office…

  1. Never reply immediately… If you are feeling angry, you will not send a levelheaded reply. Wait at least one hour to calm down.
  2. Take a break… If you find yourself still feeling irritated, take a little walk, get a cup of coffee, but don’t vent your anger in a reply email.
  3. Never discuss… You should never discuss this kind of email with any of your coworkers. It’s the best way to have no further conflicts!
  4. Check for any CC… In order for your response to not reflect poorly on you, know who else has seen the email.  Look for CC and be aware of a possible BCC.
  5. Is it legitimate… Is this email coming from a standpoint of a personal grudge or is there a genuine underlying issue? If you did make a mistake somewhere along the line, it’s best to correct it sooner than later and send an apology.
  6. When you are not at fault… Only when you absolutely positive that you have not made any mistakes, you can send a reply but consider keeping your manager in the loop, send a copy to them as well.

You can’t allow such emails to get under your skin, look at it as part of the job.

Remember, emails in general can be a poor way to communicate, messages can be very misunderstood and you don’t want a series of nasty exchanges to happen.  It is always best in these circumstances to have a live conversation (face to face if possible) rather than a string of emails.

When you run into this person in the break room or getting a drink of water, be professional and simply say “hi”.  This will help with future communications and keeping things professional.

How do you handle nasty emails in the office?

Dave Baney is the founder and CEO of 55 Questions, LLC and author of "The 3x5 Coach: A Practical Guide to Coaching Your Team for Greater Results and Happier People", which is now available in Paperback or a Kindle version at https://tinyurl.com/y8ecykfy

 

www.55Questions.com Follow Dave on twitter https://twitter.com/55Questions

 

 

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