Communicating is one of the most important things you can do as a leader. It is so important for engagement, performance and overall job satisfaction. And the further you are up on the company ladder sometimes the more difficult it can be to keep that connection with your staff!
It can be so difficult staying in touch with the “front lines” when you are in a special positions that does not allow you to see your direct reports daily.
It is important not to isolate yourself and I will explain why…
Frontline employees are some of the most important people in your organization, but too often they are ignored and overlooked…without them, how will you really know the truth about what is going on?
- They are folks, like you and me…Of course that seems obvious but if you think your front line staff are just employees at the bottom rung of the organization’s ladder, think again. They are just as important as any executive or manager, they see things you don’t and when their voices are heard, they become your greatest supporter and promoter of your business.
- They are your connection to your customers…These members of your team are the first ones your customers see and speak to. So, if they are happy and engaged in their jobs, your customers will see and feel it too.
- They know your customer’s needs…These employees interact and speak with your customers on a daily basis where other managers might not, so they see and identify issues you couldn’t.
- They understand your clients…Since these staffers actually see how your customers react to your product and services, they are an invaluable source of information because they actually have a good grasp on customer likes and dislikes.
- Teamwork is always a good thing…Working through the organization’s chain of command and making your staff feel heard, makes them more likely to speak up on their own as well.
Face to face interaction with your employees is always a good thing. Don’t let there be a disconnect between you and your employees, it’s time to bridge the gap…
- Go to where the front line workers are
- Encourage people to speak up
- Try reducing some of the power in hierarchy by dressing more like employees
Know that your workers will take a more active role in your business, if you listen to what they have to say.
Having a company culture where people will bring their ideas to work and to their supervisors has been associated with significant improvements in areas such as productivity, engagement, retention, innovation and the biggest bonus, you won’t feel isolated from your staff any longer!
How do you maintain a connection with your front line workers?
Dave Baney is the founder and CEO of 55 Questions, LLC. We work with successful top executives with a driving ambition to crush their competition. We help CEOs and Entrepreneurs improve alignment, communication and accountability throughout their organization. www.55Questions.com
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