There are few things in personnel management more challenging than managing mediocre performers.
In business we usually place most of our efforts on highest and lowest performers. To the first group we give praise and even prizes. And to the second, we tend to give them support and guidance.
What about your employees that are stuck in the middle?
Those on your team that are middle of the road employees, tend to get lost in the mix, often lacking direction and assistance.
Unexceptional employees come in many shapes and sizes. There might be a lack of skills, knowledge, potential or even attitude. Maybe they don’t understand their job, can’t be bothered or just unengaged.
Some just start off with a poor work ethic and others lose their motivation along the way. And yet others are unable to keep up with their coworkers no matter how hard they try. Whatever the underlying cause, each entails a disproportionate amount of supervision, which costs your company money.
So, how do you manage mediocre workers?
As a leader you can get rid of the mediocrity within your company and help your whole team become exceptional!
- Teach your team to believe that their attitudes and actions make a difference. Most everyone will notice an extra effort to help, serve, lead, please, thank, teach, manage, fix and engage.
- You will need to model and teach remarkable behavior. As their supervisor, it starts with you!
- Setting expectation and enforcing accountability will create the proper culture within your business. Think about rewarding those who produce.
- Remember not everyone on your workforce is going to respond so, remove the ones who don’t seem to care. Let the ones who don’t want to be exceptional work for your competitors.
- Make hiring extraordinary employees a priority. You will need to learn to identify potential staff that possess the underlying qualities will allow them to rise above the mediocrity.
Don’t let workforce mediocrity lead to your organizational failure. Negative cultures with low-performers will hold back your company and set a very low bar for your high performers.
Overcoming mediocrity doesn’t really require much. However, keeping mediocre employees on your staff can be more costly than you might think. Not only do they sidetrack management’s time with substandard performance or attitude, they can weigh down your top performers.
Using common sense along with an awareness of individual accountability to teach, model and reward these actions, and you will support and develop exceptional performance in your organization.
How do you manage your mediocre employees?
Dave Baney is the founder and CEO of 55 Questions, LLC and author of "The 3x5 Coach: A Practical Guide to Coaching Your Team for Greater Results and Happier People", which is now available in Paperback or a Kindle version at https://tinyurl.com/y8ecykfy